Responsible Gambling

We believe in betting responsibly and want you to always enjoy playing with us by staying in control and only betting on what you can afford. If you ever feel like betting has become a problem, tell us and we’ll be in touch to help.

Maintaining control

We want you to enjoy the time you spend with us. Here are a few guidelines to ensure you do:

• Consider gambling a form of entertainment, not a source of income
• Accept gambling as a game of chance with no formulas to guarantee success
• Don’t let gambling interfere with daily life activities and family responsibilities
• Avoid gambling when under the influence of alcohol or emotional stress
• Establish affordable daily/weekly/month deposit levels and stick to them
• Never chase your losses or try to recoup debts
• Take regular breaks and track your betting activity

Monitor your betting activity

Check your account statement regularly to stay in control of your betting activity, deposits and withdrawals.

Warning signs

If gambling feels like a burden but you can’t stop, it’s likely to indicate a problem. These are some signs to look out for, though there may be others. If you recognize a few, we recommend seeking help:

• You perceive gambling solely as a way of making money
• Gambling negatively affects your daily life and family responsibilities
• You are neglecting personal needs like food and sleep because of it
• You are betting more than you can afford
• You steal or borrow to try to rectify the results of your gambling
• You gamble because of frustration or other negative feelings
• You are trying to conceal your gambling or its consequences
• You have repeatedly failed in efforts to control your gambling
• Others say you have a gambling addiction

User Limits

We offer the following tools to help you control your time and spending at our website:

• Deposit limits ; control the maximum amount you can deposit on our website by setting a deposit limit on a daily, weekly, or monthly basis.
• Loss limits – control the amount you are willing to lose on our website. If you hit your limit, you won’t be able to keep betting. Set a loss limit on a daily, weekly or monthly basis.
• Time limits – set a daily limit on how many hours you can spend across our website. If exceeded, you won’t be able to place bets.

Please note, reductions to limits take effect immediately, while increases only take effect after a 24-hour cooling-off period.

Self-exclusion

If you believe you may have a gambling problem, you may request self-exclusion at any time.

What is self-exclusion?

Self-exclusion is a voluntary agreement in which you ask to be prevented from accessing gambling services because you feel your gambling may be becoming harmful. Any person may enter into a self-exclusion agreement with us.

When you request self-exclusion, we will take immediate steps to restrict your access to gambling and ensure you receive the appropriate protections.

What happens when you self-exclude?

• We will notify the Board. The Board will place you on the Register of Restricted Persons, meaning you will not be permitted to access gaming or betting services from any licensed operator in Uganda during the restriction period.
• Your account with us will be closed, and any remaining balance will be refunded.
• You will not be allowed to access any gaming or betting services on our platform during the self-exclusion period.
• You will no longer receive marketing or promotional materials from us.
• You will be removed from all marketing databases and promotional lists within two (2) days of our receipt of your request.

Please do not attempt to bypass these restrictions or create new accounts. We are required to honor all self-exclusion agreements and may take additional measures to prevent access.

Duration of Self-Exclusion

You may choose:

• Temporary exclusion – you select the period during which you wish to be excluded.
• Permanent exclusion – this is irreversible, meaning your account will be permanently closed and will not be reopened.

Want to self-exclude?

• You may use the self-exclusion feature available on our website, or
• Request a call on 800712345, or
• Submit a request directly to the Gaming Board of Tanzania.

Removal from the Register

If you wish to be removed from self-exclusion or from the Register of Restricted Persons before the selected period ends, you must apply directly to the Board.

The Board will review your application and determine whether removal is appropriate. If you do not apply for early removal, the self-exclusion will remain in place until the period you selected expires.

If you are requesting the removal of another person, the Board will only consider the request if you provide written consent from that individual, as required under the Responsible Gaming Directives.

Preventing Underage Gambling

By registering and betting with GSB Tanzania, you confirm that you’re at least 18 years old. We reserve the right to verify your age and exclude you from our services if there are any doubts over your age. If you’re found to be underage, all your winnings will be forfeited and your account disabled. Any Client using the Company services who is identified as underage shall have all winnings forfeited and his betting account disabled.

Last Update: January 2026